QBQ! The Question Behind the Question: What to Really Ask Yourself to Eliminate Blame, Complaining and Procrastination,Books,0141021055,

	QBQ! The Question Behind the Question: What to Really Ask Yourself to Eliminate Blame, Complaining and Procrastination by J.G. Miller
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Product Details Binding Paperback Dewey Decimal Number 158 EAN 9780141021058 ISBN 0141021055 Manufacturer Penguin Books Ltd Number Of Pages 128 Publication Date April 28, 2005 Publisher Penguin Books Ltd Availability Usually ships in 1-2 business days Product Description Who Moved My Cheese? showed readers how to adapt to change. Fish! helped raise flagging morale. QBQ! The Question Behind the Question addresses the most important issue in business and society today: personal accountability. In today's business culture, the lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining and procrastination. Company goals are achieved through individuals asking themselves how they can contribute and make a difference, not through paying lip service to teamwork. Using succinct, light-hearted stories, Miller offers a practical and inspirational method for putting personal accountability into daily action that can bring incredible results: problems get solved, internal barriers come down, service improves, teamwork grows and people adapt to change more quickly. QBQ! by John G. Miller is a motivational primer aimed at purging the 'blame, complaining, and procrastination' from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: 'Instead of asking, 'When will others walk their talk?' let's walk our talk first.' The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and cliché. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, 'What can I do to improve the situation?' Only by being able to ask this 'question behind the question' can we take ownership of the problem and start working toward a solution. Throughout the book, Miller (who has consulted for major corporations with his firm, QBQ, Inc.) recounts real-world situations—in customer service, retail sales, personal relationships and the corporate boardroom—and the positive and not-so-positive ways they were handled. Each example reinforces the message that personal accountability and ownership of a problem not only leads to a resolution but also lifts people willing to take ownership and action above those looking to play the 'blame game.' From responsibility, says the author, comes leadership and greater career opportunities. In one's personal life, Miller says, ownership of conflict can also lead to enhanced relationships and greater enjoyment of daily life. Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. Country Inn & Suites hotels provides 15,000 copies of QBQ! to guests/staff worldwide in Book It and Return program! -- Press Release Who Moved My Cheese? showed readers how to adapt to change. Fish! helped raise flagging morale. QBQ! The Question Behind the Question addresses the most important issue in business and society today: personal accountability. In today's business culture, the lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining and procrastination. Company goals are achieved through individuals asking themselves how they can contribute and make a difference, not through paying lip service to teamwork. Using succinct, light-hearted stories, Miller offers a practical and inspirational method for putting personal accountability into daily action that can bring incredible results: problems get solved, internal barriers come down, service improves, teamwork grows and people adapt to change more quickly. The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability. John G. Miller believes that pointing fingers and blaming others cannot solve the troubles that plague organizations. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like 'Why do we have to go through all this change?' and 'Who dropped the ball?' represent a lack of personal accountability. Conversely, when we ask better questions-QBQs-such as 'What can I do to contribute?' or 'How can I help solve the problem?' our lives and our organizations are transformed. The QBQ! Promise This remarkable and timely book gives a practical method for putting personal accountability into daily action, with astonishing results: problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination. John G. Miller is the author of Personal Accountability and founder of QBQ, Inc., an organizational development firm dedicated to Helping Organizations Make Personal Accountability a Core Value'. He is a graduate of Cornell University and has been actively involved in the training and development industry for twenty years. He lives in Denver, Colorado. www qbq.com This upbeat business guide instructs corporate and managerial all and sundry to accept personal responsibility in the workplace. Miller trains companies to communicate clearly and offer superior service with humor and a sense of attaining excellence. Narrating in a perky, enthusiastic lecture style, Miller guides listeners clearly and logically to attaining the much vaunted catbird seat in corporate and retail service. The titular question behind the question is a matter of looking beyond the surface of a need to its heart and delivering more, better, faster. An invigorating listen. D.J.B. © AudioFile 2005, Portland, Maine-- Copyright © AudioFile, Portland, Maine Customers who bought this item also bought Flipping the Switch...: Unleash the Power of Personal Accountability Using the QBQ! 48 Days to the Work You Love Thou Shall Prosper: Ten Commandments for Making Money The Legend of the Monk and the Merchant: Principles for Successful Living Boundaries: When to Say Yes, How to Say No to Take Control of Your Life Customer Reviews for: QBQ! The Question Behind the Question: What to Really Ask Yourself to Eliminate Blame, Complaining and Procrastination Rating - Too many pages for such a small point I bought this book because it was recommended by Dave Ramsey and it's the first of his recommendations that I was slightly disappointed with. This book has a great message, don't get my 2 stars wrong. I think everyone should have a sense of personal responsibility and accountability in all aspects of their lives. The reason I give this book 2 stars is because I believe you can get just as much out of reading the reviews as you can from buying the book. It's a short book and a quick afternoon read ... Read More Rating - Great book-recipe for success This is a great book for personal growth. It would serve business owners well. It gets to the heart of personal accountability and highlights the current trend of blaming others for everything. Rating - great we used it at our company to help get everyone on the same page as far as taking care of your internal and external customers. see more reviews See all books by author J.G. Miller

Books : QBQ! The Question Behind the Question: What to Really Ask Yourself to Eliminate Blame, Complaining and Procrastination